Of course! Just click "Start a Return," enter your email and order number then select the items and reason for returning.
We'll take a look at everything and you'll then receive step-by-step instructions and a shipping label via email.
Yes! We are pleased to accept timely returns of unused, unworn, unwashed, unaltered and undamaged items. To be eligible for a return, your items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials.
Items from the listed categories below are ineligible for return or refund:
- Items marked as Final Sale
- Fur Coats
- Customized Items
- Free gifts or promotional items with retail value
All returns or exchanges must be made within 15 days of receipt. Please, make sure your items are returned new, unused and with all garment tags still attached.
Valentinashah.com reserves the right to reject returns that are sent or communicated outside of the return period limit, or items which are not in the same condition in which they were received.
Shipping is complimentary on all exchanges, although customers outside the US are responsible for taxes and duties.
We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please click "Start a Return" at the top of this page to get started. Enter your email and order number and select "Damaged or Wrong Item" as your reason of return. We will work with you to arrange a return, replacement, refund or credit.
You can also email us at firstname.lastname@example.org, be sure to include your order number. We will contact you with next steps.
Damaged items must be reported within 7 days of receipt.
Upon receipt, returns are processed and refunded within 10-14 business days and confirmation will be communicated via email. You can also choose to receive an Instant Store Credit that can be used online right away, which is the fastest and easiest way to make an exchange.
Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging.
Returns that do not meet these requirements are accepted at the discretion of Valentina Shah and subject to a $10 return fee.