FREE SHIPPING & EASY RETURNS IN ALL US ORDERS

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FAQ

About Valentina Shah

Yes. Find our partner retailers here.

In the modern days, being a Gentlewoman means being charming to the world, having impeccable style and having a purpose. Whether you are a Mom, a career woman, a philanthropist, and a world traveler, The Gentlewoman’s Club, has been created to offer the following services:

- Private events
- Networking
- Personal Stylist
- Customized blazers
- Limited edition clothing
- Special Offers

Placing an order

We offer the following payment methods: 

- Visa
- Mastercard
- American Express
- Discover
- JCB
- Paypal
- Apple Pay
- Google Pay
- Gift Card

State and local sales tax may be added to merchandise delivered to the following states: AZ, CA, CO, FL, GA, HI, IL, IN, KY, MA, MD, MI, MO, MN, NC, NV, NJ, NY, OH, PA, TN, TX, VA, WA, Puerto Rico, Washington D.C. and any other US states that may have enacted laws imposing sales tax on internet sales.

We are not able to make any changes to an order or cancel it once it has been placed.

We include pre-paid return labels in all orders placed within the US, and we’re happy to assist you with returning an order once you receive it. If you refuse delivery of an order you’ve placed, it’ll be returned to our warehouse and you’ll receive a refund for the merchandise plus tax. 

FYI: shipping charges are nonrefundable.

We’re happy to offer the option to pre-order select new styles that are not yet available to ship. The estimated shipping date will be indicated on the product description page. Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification. You’ll get an email from our customer service team if there are any issues with your order.

While we do our best to make sure our website reflects exactly what’s stored in our inventory, please note that many of our collections sell out quickly.

If you’d like to confirm whether a specific item is available, or if it will be restocked, please contact our Customer Care team, and we will notify you when the product has been restocked. In the case of the product can't be restocked, our Customer Care team will let you know if we can create a Special Order for you.

Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit. 

Any products purchased during a promotional sale event indicated as “Final Sale” or "Pre-Order" are not eligible for return, exchange or merchandise credit. Any purchases made using a promo code indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Sale offers cannot be combined with other promotions. No price adjustments on previously placed orders.

Sizing Guide

All of our designs are built according to established industry standards for fit and sizing. Find our Size Chart here.

Shipping & Delivery

Delivery times depend on the type of delivery selected.

-  Standard shipping: In 3—6 business days
-  Expedited shipping: In 2—3 business days
-  Overnight shipping: In 1—2 business days

Please note our delivery time starts from the moment an order begins processing and includes a 24 - 48 hour period where your items will be packed and shipped from our warehouse. This can take slightly longer during a sale. Inclement weather conditions and international customs are also not factored into delivery time and may cause delays.

All US
-  Standard shipping — FREE
-  Expedited shipping — $20
-  Overnight shipping — $50

All orders ship from our corporate warehouse located in Miami.

Valentina Shah
2110 NW 95th Avenue
Miami, FL 33172

It can be sent to an address selected by you (home, work, etc. - never a PO Box) 

Order Status

Once your order has shipped, you will receive an email containing your order details and tracking number, which you can use to track your order online. If you are registered with Valentina Shah, you can track the status of your delivery by signing into your account and selecting "My Account," followed by "Orders."

Your tracking number will not activate to show movement until the parcel is scanned in at the first courier-specific sorting facility, generally, 24 hours or so after you receive your shipping notification.

Please note:

-  Before we can ship your order, we may need to confirm some additional details with your card issuer.
-  Our delivery time starts from the moment an order begins processing and includes a 24 - 48 hour period where your items will be packed and shipped from our warehouse. 
-  Inclement weather conditions and international customs are also not factored into delivery time and may cause delays.

Easy Returns

Some things don't work out. We understand that! Therefore, we accept returns within 15 days of receipt.

To start a new return, click here. Enter your email and order number then select the items and reason for returning.

We'll take a look at everything and you'll then receive step-by-step instructions and a shipping label via email. 

Shipping is complimentary on all exchanges, although customers outside the US are responsible for taxes and duties. 

Yes! We are pleased to accept timely returns of unused, unworn, unwashed, unaltered and undamaged items. To be eligible for a return, your items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials.

Items from the listed categories below are ineligible for return or refund:

-  Items marked as Final Sale 
-  Fur Coats 
-  Customized Items 
-  Free gifts or promotional items with retail value

All returns or exchanges must be made within 15 days of receipt. Please, make sure your items are returned new, unused and with all garment tags still attached.   

Valentinashah.com reserves the right to reject returns that are sent or communicated outside of the return period limit, or items which are not in the same condition in which they were received.

We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please visit our Returns Center here. Enter your email and order number and select "Damaged or Wrong Item" as your reason of return. We will work with you to arrange a return, replacement, refund or credit. 

You can also email us at info@valentinashah.com, be sure to include your order number. We will contact you with next steps.

Damaged items must be reported within 7 days of receipt.

Upon receipt, returns are processed and refunded within 10-14 business days and confirmation will be communicated via email. You can also choose to receive an Instant Store Credit that can be used online right away, which is the fastest and easiest way to make an exchange.

Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging.

Returns that do not meet these requirements are accepted at the discretion of Valentina Shah and subject to a $10 return fee.

More

Send a message to info@valentinashah.com with your name, order number, and how we can help and someone from our team will get back to you within 24 (business) hours. Or give us a call, 305-457-9013.

Size Guide
Valentina-Shah-size-guide-photo